Quality Systems Series Part 4

Illustration A

The ISO Process

1. Strategic Planning

* Obtain commitment
* Select registra
* Select conformance model
* Form project team
* Establish timeline
* Assess training schedule (more…)

August 8th, 2011 - Posted in Entertaiment | | Comments Off

Quality Systems Series Part 3

After getting the staff on our side and documenting employee duties and workflow, it was time to write procedures. Here’s where we came face-to-face with ISO document control, one of ISO’s most tedious and time-consuming areas. The thought of notebooks of procedures for every department, each needing to hold only the current revision of each document, and each needing updating every time something changed, just did not make sense for a company where every user had his own terminal. Rising to the occasion, CPI’s programming department developed “ISODOC”. (more…)

August 1st, 2011 - Posted in Entertaiment | | Comments Off

Quality Systems Series Part 2

We always kept our customers informed of what we were doing and how it might affect them. We gave them assurance that CPI had minimized the chances of wrong, delayed or mis-shipped products, assurance that CPI will only promise what we know we can deliver, and assurance that if there is a quality-related issue, procedures are in place to handle the discrepancy quickly. (more…)

July 25th, 2011 - Posted in Entertaiment | | Comments Off

Quality Systems Series Part 1

The International Organization for Standardization (ISO), a worldwide federation of national standards bodies, developed a series of quality standards known as ISO 9000 family standards. These standards provide a framework for a Quality System, which is a series of checks and balances that ensure quality. Illustration A lists the ISO process. (more…)

July 18th, 2011 - Posted in Entertaiment | | Comments Off

Sunflower Feeder

What you’ll need:
Empty plastic produce holder (used for strawberries or tomatoes)
About 80 paper clips
Heavy brown string (a 190-foot roll of jute twine costs about $1.50)
Sphagnum (or green) gardening moss (comes in small bags). Or you can use grass clippings if they are chemical-free. (more…)

May 27th, 2011 - Posted in Entertaiment | | Comments Off

When we Stand Firm, Good Triumphs

This is going to be one of the most important years in the history of Avery County. This is going to be the year that we are led by our own intelligence and put the best interest of the county first. Now is the time.
We will not allow ourselves to me reconquered by the forces of greed and ignorance. How are we going to avoid this? By the simple means of communication.

(more…)

April 1st, 2011 - Posted in Entertaiment | | Comments Off

Re Engineering Brands 3

Certain vendors who invest deeply in the skills necessary to convert customer information into deliverable value to the customer would also build strong customer-centric brands. In general, vendors who offer information-intensive products like newsletters or knowledge-intensive services like medical care will have the greatest success in building customer-centric products by tailoring these products or services to the needs of individual customers.

(more…)

March 18th, 2011 - Posted in Entertaiment | | Comments Off

Re Engineering Brands 2

Today, brands are largely product-centric -they are statements about the vendor or the products offered by the vendor. Brands say: Buy this product because the vendor has a reputation for high-quality products or excellent service or because the product itself is a reliable or low-cost product. In an environment where return on attention becomes the key measure of performance, a new kind of brand will emerge-a customer-centric brand.

(more…)

March 16th, 2011 - Posted in Entertaiment | | Comments Off

Re Engineering Brands 1

By leveraging the capabilities of electronic networks, infomediaries will help undermine the value of brands in conventional markets. They’ll do so by removing the two constraints that make brands viable today, both of which have to do with scarce resources:
1. Limited information about vendors.
2. Limited “shelf space” for access to products or services.

(more…)

March 10th, 2011 - Posted in Entertaiment | | Comments Off

A Giver and Taker in Action

To give you some sense of how the giver-taker scenario plays out, take a look at this classic case. When Claire and Larry first came to see me, Larry found it hard to explain why he was so frustrated with a woman who was so anxious to please him in bed. “It’s annoying sometimes,” he told me. “She never gives me a chance to approach her for sex, because she’s always there, always anticipating what I want. She doesn’t wait for me to warm up to her.”

(more…)

March 1st, 2011 - Posted in Entertaiment | | Comments Off

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